Unemployment has me on Hold
because the website timed out
REPEATEDLY
while I was applying for benefits
and so I couldn’t complete my request for money.
Because of this failure,
the system said it required me to call in.

I’m lucky I’m on hold.
Several times today, I called in and was told
“There are no agents available. Call back later.”
Then the automaton hung up on me.

I am afraid as the day nears its end,
it will hang up on me again, even though I called
with over an hour before the end
of a traditional work day.

The US works less and less like a functional business
where systems serve the consumer.
Perhaps in this case, there is no paying customer,
so there is no need to serve us in any way.
If the system worked as expected,
I wouldn’t have had any problems to begin with…

I’m never gonna get my money, am I?